You Asked, We Answered
Can I add to an order already placed?
If you have placed an order online but would like to add additional items this might be possible providing your order hasn’t already been processed for dispatch. Please contact our customer service team at email@example.com or 0333 772 7462 with your existing order number and we will be able to look into this for you. If your order has not yet been processed, and the additional item(s) is in stock we can take payment for this and add it to your order.
If your order has already been processed ready for dispatch, we would need to ask you to place a separate order.
Can I cancel an order?
If after placing an order you would like to cancel all, or part of it, please contact our customer service team at firstname.lastname@example.org or 0333 772 7462. Providing your order hasn’t been processed for dispatch, we will do everything possible to cancel and refund your order.
If your order has already been dispatched you can send the goods back to us at your expense. Please ensure the goods are securely packaged and the order number, and reason for return is included. A refund of the value of the goods will be processed within 5 days of receipt however it can take 3-5 working days for refunds to appear in your account.
What if I receive a damaged or broken item?
Our fulfilment department are fully trained to the highest standard and we always ensure that plenty of packaging is used to avoid breakages and protect the products. Unfortunately, there may be a very rare occasion when an item is damaged or broken upon receipt. If you receive an item that is not satisfactory please contact our customer service team at email@example.com or 0333 772 7462 with your order details and we will do everything possible to resolve the matter. We may ask that photographs of the damaged or broken item be emailed to us to avoid the item having to be sent back to us.